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Request Support - Pastoral Services Diary
Pastoral Services Diary

Your Services, Reminders, Finances & People

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If you have any questions, feature requests, or IT issues related to the Diary, please use the form below to contact us and we will be in touch as soon as possible.

If we have already given you a ticket number (Tkt) for this issue please enter it here:

We know how frustrating it is when you encounter a technical issue while trying to work. We want to get you back up and running as quickly as possible. In order for us to help you it's really important that you describe the issue you have encountered in as much detail as possible, for instance:

  • What were you trying to do at the time?
  • If you received an error message, what did it say?
  • Can you talk us through your process up until the point of the issue, what had you recently clicked/tapped/typed when you encountered the issue?
  • If applicable, what was the Service Type (Wedding, Banns, Baptism, or Funeral)?
  • If applicable, what is the name of the Person/People (for instance the bride and groom) for whom the Service has been entered?

STOP! GET UP AND RUNNING AGAIN FASTER: Did you know that the vast majority of the questions we receive, changes we're asked to implement, and help sought via Request Support have already been covered on the FAQs and How Tos page? Checking this page before contacting us could get you up and running again quicker than awaiting a response from us.

Known issues with the Diary: https://www.pastoralservicesdiary.org/faqs/#faq29

Updates to the Diary coming soon: https://www.pastoralservicesdiary.org/faqs/#faq32

If you wish to enable Baptism and Funeral Services on your Account, or are receiving a Permissions error message when trying to add a Baptism or Funeral Service, please ensure you have followed the steps at: https://www.pastoralservicesdiary.org/faqs#faq14 before Requesting Support.

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